Abie Property

A leading property agency in Jakarta — premium sales, leasing, and consultation for upscale residential and commercial projects across Indonesia.

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  • Citylofts Sudirman Unit 22.02, Jalan KH Mas Mansyur No. 121, Jakarta Pusat, Indonesia.
  • +62 21 25558887
  • +6281287722022
  • contact@abieproperty.com

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Privacy Policy

Last Updated: October 20, 2026

What information do we collect?

You may visit our website anonymously. If Location Services are enabled on your device, we may use your location to help you search for nearby listings. If you do not want this assistance, you can disable Location Services on your device.

When registering on our site or filling out a form, as appropriate, you may be asked to enter your name, e-mail address or phone number. You will be contacted in response to any information you request, but you may prevent your contact information from being automatically saved for future contacts by checking the appropriate box.

Communication and CRM data. If you communicate with us via email, WhatsApp, phone, or our website forms, we may collect and process the content of your messages, contact information, communication history, and notes relating to our interactions. This data is used to provide better service, maintain accurate records, and facilitate follow-up communications.

Device and usage data. We may automatically log information about your device (such as browser type, screen resolution, IP address, language settings, and general location such as city) and your interaction with our website (such as pages viewed and access times), through cookies and similar technologies.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs).
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the product or service requested.
  • To send periodic emails, either at your request (e.g. notifications of new listings that match your search criteria) or of a marketing nature, either of which you may opt-out from receiving at any time.

Any email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

Use of Artificial Intelligence

We use artificial intelligence (“AI”) and machine learning technologies to provide and improve our services. This section describes how AI is used in connection with our website and services.

  • AI-generated content. We may use AI technologies to generate, assist with, or enhance content displayed on our website, including property descriptions and listing information, articles, marketing materials, and email or WhatsApp communications. While we review AI-generated content for accuracy, such content may contain errors or inaccuracies. You should not rely solely on AI-generated content for important decisions, including property transactions, without independent verification.
  • AI-assisted communications. We may use AI to assist with communications, including drafting and suggesting responses to inquiries, providing automated responses to common questions, and prioritizing incoming communications. When AI assists with communications, a member of our team may review and approve messages before they are sent, though some automated responses may be sent without individual human review.
  • AI-based analysis and recommendations. We may use AI to analyze data and provide recommendations, including suggesting properties that may match your criteria and analyzing market trends. These analyses and recommendations are provided for informational purposes only and should not be considered professional advice. We do not use AI to make any decision that produces a legal or similarly significant effect concerning you.
  • Your choices regarding AI. You may ask us whether AI was used to generate specific content provided to you, ask that a person review any significant determination made with AI assistance, and provide feedback on AI-generated content or recommendations. To exercise these rights, please contact us.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser, and capture and remember certain information.

We use cookies to understand and save your preferences for future visits, as well as provide a website experience customized to your needs, including geolocation if relevant to your searches and if allowed by you on your device.

You may disable your browser’s ability to save cookies at any time, usually from within the browser’s privacy or security preferences. You may also remove cookies already saved to your hard drive.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in conducting our business or servicing you — such as hosting and information technology providers, CRM and email delivery services, and analytics services — so long as those parties agree to keep this information confidential and not use it for any other purpose beyond these. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

If we are involved in a business transaction (such as a merger or acquisition), your information may be transferred as part of that transaction. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.

Your Privacy Choices and Opt-Outs

You have the following choices regarding our collection and use of your personal information:

  • Marketing emails. You may unsubscribe from email updates sent by us at any time by following the unsubscribe link in the email.
  • WhatsApp and SMS communications. You may opt out of receiving WhatsApp or SMS communications at any time by replying “STOP” to any message. Reply “HELP” for assistance.
  • Cookies and tracking. You may block or delete cookies through your browser settings, and may use privacy-focused browsers or plug-ins to limit online tracking.
  • Your data rights. You may request access to, correction, or deletion of the personal information we hold about you, object to or restrict our processing of it, or withdraw consent you have previously given, by contacting us.

Messaging Terms (WhatsApp and SMS)

We use WhatsApp and SMS text messaging to respond to inquiries, confirm appointments, send reminders, and notify clients of important updates.

  • Unsubscribing. You can cancel the service at any time by replying “STOP”. We will send a confirmation that you have been unsubscribed, after which you will no longer receive messages from us.
  • Assistance. If you are experiencing issues with the messaging program, reply “HELP” for assistance, or contact us directly.
  • Carrier liability. Carriers are not liable for delayed or undelivered messages.
  • Frequency and data rates. Message and data rates may apply. Message frequency may vary. If you have questions about your text or data plan, contact your wireless provider.

Retention Period

We will retain your data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Service to you; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is legally advisable (for example, in regard to applicable statutes of limitations, litigation or regulatory investigations).

Handling of deletion requests. When you request deletion of your personal information, we will delete it from our active systems and direct our service providers to do the same. We may retain a minimal record that your request was made, solely to honor it going forward. Copies that remain in backup systems are overwritten in the ordinary course of those systems’ rotation.

Children

Our website and services are not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete it.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Questions or Revoking Consent

If you have questions regarding our Privacy Policy, or if you wish to update the personal information you have provided to us, you may do so by contacting us.

Should you wish to revoke your previously-given consent to this Privacy Policy, or if you have previously registered on our website and wish to un-register, contact us.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Updates and Effective Date

We reserve the right to make changes to our Privacy Policy from time to time for any reason. Such changes, modifications, additions or deletions shall be effective immediately upon posting, unless otherwise indicated. We have no duty or obligation to inform prior visitors that changes have been made, regardless of the scope and importance of the changes. We encourage you to periodically check back and review this Privacy Policy so that you always will know what information we collect, how we use it, and to whom we disclose it. Your continued use of the site after such changes are posted will be deemed to constitute your agreement to and acceptance of such changes.